Frequently Asked Questions

1. Orders

Can my order be cancelled or modified? show

Once the order is processed and paid for the order can not be canclled.

If there is a problem with my order, what can I do? show

If you have a problem with your order such as receiving the wrong product, damage in transit etc, please contact us within 10 days of invoice date.

If my order is short delivered or appears damaged what should I do? show

You must either NOT sign for the goods or sign only for the number of cartons received and received damaged. Otherwise you are signing that the goods were received in good order and in full. This leaves very little we can do to recover the missing or damaged goods from the freight company.